WHAT HAPPENS NEXT

Our process and our turnaround times vary by product type. Please click the appropriate product type(s) to find out what to expect for your order.

 

THINGS IT MIGHT BE HELPFUL TO KNOW

Retouching
Most images you view online (excluding pictures taken prior to September 2022 and most ‘panoramic group components’) have already been through our specially developed automatic retouching process to clean the background, so that what you see online will be a good representation of the finished ‘print-ready’ product. Most of the time this works brilliantly, but very occasionally you may find something looks a bit odd. If you are concerned about images from FAST TRACK or STRAIGHT TO PRINT orders when you get them, please let us know and we will rectify any automation errors by hand, free of charge.

CUSTOM RETOUCH orders are retouched manually to your specification.

Approval items
Certain products require your final approval before we can proceed with production (e.g. multi-image pictures like 3ups or 9ups and any larger items where you have requested specific cropping or retouching). If this applies to anything you have ordered, you will be advised by email. In these cases, our turnaround times start from the ‘final approval’ date rather than the date of the original order.

Mixed orders
If your order includes more than one type of product, different items may be shipped separately.

Christmas Orders
In the run up to Christmas we publish specific details about order dates and last shipping dates on our website. During this time some of the details may differ from the timings referred to here.

 

WHAT HAPPENS NEXT BY PRODUCT TYPE

PRODUCT TYPE:  DIGITAL DOWNLOADS (JPEGS)

FAST TRACK digital download
Our system will automatically upload any FAST TRACK digital files you order to your account within a few minutes. You will be sent an email as soon as they are ready to download.

TIMING
Typically 10 minutes or less.

Please note: Most pictures taken prior to September 2022 and most ‘panoramic group components’ cannot yet be ‘fast -tracked’. These will follow the timeline of a CUSTOM RETOUCH order (see below).

CUSTOM RETOUCH digital download
One or our experts will retouch your image(s) as per your instructions and upload them to your album.

TIMING
We’ll do this as quickly as possible. It normally takes 3-4 working days but it can take up to 10 days especially at our busiest times.

Back to top

 

PRODUCT TYPE:  UNFRAMED PRINTS

STRAIGHT TO PRINT orders will go straight into the print queue and normally be printed within 2 working days.

CUSTOM RETOUCH prints will normally be retouched by one of our experts within 3-4 days and then put into the print queue.

We’ll send your order to school. You will receive an advisory email when your order is shipped.

TIMING
We normally expect to ship within 7-14 working days.

Back to top

 

PRODUCT TYPE:  FRAMED PRINTS, CANVASES, ACRYLICS

One of our re-touchers will make the image(s) you have ordered clean and ‘print ready’

We’ll then either print and frame or prepare the canvas or acrylic.

We’ll send your order to school. You will receive an advisory email when your order is shipped.

TIMING
We’ll do this as quickly as possible. We expect to ship within 14-28 working days.

Back to top

 

PRODUCT TYPE:  APPROVAL PRODUCTS

Products which require your final approval before we can proceed with production.

One of our re-touchers will prepare the image file(s) as per your request / the requirements of the product you have ordered.

We’ll then upload the ‘production-ready’ file to your account on our website and email you to let you know it’s ready for you to view.

You can approve or request amendments online or by contacting our customer service team.

TIMING
We’ll do this as quickly as possible. We expect to have your picture(s) ready for you to review in 3-4 working days.

Back to top