新冠肺炎

在疫情期间我们会尽一切可能正常营业。我们的团队正在远程工作,我们将继续处理订单,并能够以正常的方式回答客户的询问。

在疫情期间,您最快收到的照片订单将是数字文件(JPEGS)下载,请最好选择数字文件(JPEGS)

我们将尽快处理并发送实物产品(例如印刷品,相框,画布和亚克力类)的订单,但当英国处于“封锁”状态,英国的学校和我们在欧洲.中东和亚洲合作的学校也都关闭,我们的印刷.包装和运输设施受到限制,我们通过学校分发打印版订单将受到限制。

我们会及时跟踪订单的物流状态,但为了您的照片能及时的收到请最好选择电子版照片!

请在疫情期间最好订购数字文件下载,您会在一周内就能收到您订购的照片

SHIPPING ORDERS DURING THE CORONAVIRUS PANDEMIC

During this time the most promptly fulfilled orders will be for DIGITAL FILES (JPEGS) to download.

Like many businesses across the world we are finding that the Coronavirus pandemic is impeding aspects of our operation.

We are currently unable to visit schools in most markets we work in or to operate the studios we have in the UK Center Parcs villages.

We have however established a remote team which is working successfully to, amongst other things, respond promptly to questions and enquiries from customers and to process orders.

For the most part we are processing orders within our normal turnaround times.

In some markets we can ship as normal but in others shipping has been impacted by either:

  • Couriers experiencing ‘Coronavirus related’ delays in transit and / or with customs clearance.
  • Schools being closed and unable to help with distribution of orders until they are allowed to open again, (which in some cases may not be until after September 2020)

Where either of these is the case (see below), we’d ask you to be patient and assure you that we will get your order to you as soon as we can. We will email you as soon as your order it is on its way.

In the meantime if you’d like to swap any unframed prints included in your order for Digital Files to download please email the details including your Order Number to customerservice@pret-a-portrait.net

Markets where we can ship as normal Markets where we are experiencing shipping delays
Azerbaijan
Europe
Switzerland
UK
Middle East
Bahrain
Oman
Qatar*
Saudi Arabia
UAE*

Asia
China
Japan
Korea
Malaysia
Singapore
Taiwan
Thailand
Vietnam

* As and when current restrictions are lifted, we will be happy to organise collections from our offices and/or local order deliveries by our own drivers if this helps to get your order to you sooner than waiting for schools to re-open.
Main Menu