Civiid-19

نحن نبذل قصارى جهدنا لجعلها تعمل كالمعتاد. يعمل فريقنا عن بعد وسنستمر في تلبية الطلبات ، وسنكون قادرين على الرد على استفسارات العملاء بجميع الطرق المعتادة.

خلال هذا الوقت ، سيتم تنزيل الطلبات الرقمية (JPEGS) على الفور.

سنقوم بمعالجة وشحن طلبات المنتجات المادية – مثل المطبوعات والإطارات واللوحات القماشية والاكريليك – بأسرع ما يمكن ، ولكن بينما تكون المملكة المتحدة في “تأمين” وأثناء المدارس في المملكة المتحدة وفي بعض أسواقنا الرئيسية عبر أوروبا والشرق الأوسط وآسيا مغلقة ، نتوقع أن يتم تقييد الوصول إلى مرافق الطباعة والتعبئة والشحن لدينا وقدرتنا على توزيع الطلبات عبر المدارس سيتم إعاقتها في بعض الأسواق.

لتحقيق الطلب الفوري ، من الأفضل طلب تنزيل الملفات الرقمية

SHIPPING ORDERS DURING THE CORONAVIRUS PANDEMIC

During this time the most promptly fulfilled orders will be for DIGITAL FILES (JPEGS) to download.

Like many businesses across the world we are finding that the Coronavirus pandemic is impeding aspects of our operation.

We are currently unable to visit schools in most markets we work in or to operate the studios we have in the UK Center Parcs villages.

We have however established a remote team which is working successfully to, amongst other things, respond promptly to questions and enquiries from customers and to process orders.

For the most part we are processing orders within our normal turnaround times.

In some markets we can ship as normal but in others shipping has been impacted by either:

  • Couriers experiencing ‘Coronavirus related’ delays in transit and / or with customs clearance.
  • Schools being closed and unable to help with distribution of orders until they are allowed to open again, (which in some cases may not be until after September 2020)

Where either of these is the case (see below), we’d ask you to be patient and assure you that we will get your order to you as soon as we can. We will email you as soon as your order it is on its way.

In the meantime if you’d like to swap any unframed prints included in your order for Digital Files to download please email the details including your Order Number to customerservice@pret-a-portrait.net

Markets where we can ship as normal Markets where we are experiencing shipping delays
Azerbaijan
Europe
Switzerland
UK
Middle East
Bahrain
Oman
Qatar*
Saudi Arabia
UAE*

Asia
China
Japan
Korea
Malaysia
Singapore
Taiwan
Thailand
Vietnam

* As and when current restrictions are lifted, we will be happy to organise collections from our offices and/or local order deliveries by our own drivers if this helps to get your order to you sooner than waiting for schools to re-open.
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